Do you have questions about our products, your order, or do you need technical assistance? We are happy to help.
FAQ
Many questions can be answered instantly in our FAQ. There you will find answers regarding ordering, shipping, warranty, returns, and technical matters.
Contact Options
We answer inquiries in German, English, and French. During our support hours, you will usually receive a response within a few hours. Please describe your request as detailed as possible and – if available – provide your order number.
General Inquiries
E-mail: info@nykta-pc.eu
Phone: +49 8063 39408-0
Technical Support
For assistance with technical issues, complaints, or warranty claims.
E-mail: support@nykta-pc.eu
Phone: +49 8063 39408-0
Phone Support
Our phone support is currently available Monday to Friday from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM in English and German.
Official Discord Support
On our Discord server, you can get assistance from both our support team and our community. Our official customer support is clearly identified by the "NYKTA" role. Many questions are already answered by experienced community members – however, please note that contributions from other users do not constitute official customer support.
Click here to get an invite to the server: https://discord.gg/xcWfuabtDC
Contact Form
Would you prefer to write to us directly? Just use our contact form. During our support hours, we will usually get back to you within a few hours.